A Message to Our Patrons: COVID-19 and the NSO's 2019/2020 Concert Season

Apr 03, 2020

A Message from Board Chair, Brent Harasym & Music Director, Bradley Thachuk

To our patrons and Niagara community, 

During this unprecedented time, it is our sincere hope that you and your family are keeping well under these extraordinary circumstances.  We have been closely following daily updates regarding the global spread of COVID-19 and based on the guidance of the provincial and federal governments, along with our partners at the City of St. Catharines, we have come to the heart-breaking conclusion that we cannot continue with our 2019-2020 season. 

At this time the FirstOntario Performing Arts Centre will remain closed through May 31st in an effort to continue to flatten the curve in our community, and as a result, the remaining concerts in the NSO's 2019-2020 Concert Season will, unfortunately, be cancelled. 

This closure will impact ticket holders for all 19/20 performances including: 

  • POPS! 4: In the Mood! - April 18 & 19, 2020
  • Masterworks 6: Simple Gifts - April 25 & 26, 2020
  • Family: Le Petit Prince - May 3, 2020
  • Masterworks 7: French Connection - May 17, 2020

The following options are available for 19/20 ticket holders: 

  • Donate your tickets for a charitable tax receipt. Your support during this challenging time is more important than ever. The consequences of the COVID-19 crisis on the financial health of charitable arts organizations like the NSO are unknown but are anticipated to take years to fully recover. We thank you for your generosity.
  • Receive a Gift Certificate. The full value of your remaining tickets will be transferred to a gift certificate for the FirstOntario Performing Arts Centre box office. This gift certificate may be used towards the NSO's 2020/2021 Concert Season or other future performances held at the PAC. 
  • Refund your tickets. We understand that this global health crisis has created exceptional circumstances for us all. If the above options are not feasible at this time we are able to refund your purchases

We are working closely with the FirstOntario Performing Arts Centre staff to provide options for our valued patrons. Please DO NOT contact the box office at this time;  All ticket holders will be contacted directly by box office staff after April 27th. This will allow the PAC to ensure that front line staff are able to efficiently process all orders.

20-21 Season Launch 

Though we will not be able to gather for concerts for some time, we are determined to share live orchestral music with you again in our 2020/2021 Season. We have decided to delay the announcement of our new season as we manage cancellations, and we will extend our deadlines for subscription renewals and new subscription sales. Watch for our 20/21 Season Announcement  in early May. 

NSO Online

In the weeks and months ahead, Music Director, Bradley Thachuk and NSO musicians will be working to continue bringing music to our audience during these trying times. Visit the NSO's website, Facebook, Instagram and Twitter pages for recent additions to our online content. 

Looking Ahead 

During this challenging time, we know that music offers more comfort and hope than ever. Since 1948, the Niagara Symphony Orchestra has persisted through a belief in the power of symphonic music and a spirit of community. The NSO has risen to overcome challenges in the past, and with your continued support we will be here to offer the experience of live concerts together in the future.

We understand that future is uncertain for all of us; if you are able to support the NSO financially during this crisis, we invite you to visit our online giving page to make a contribution towards sustaining the NSO's future concert programming, outreach initiatives, and education opportunities. We sincerely appreciate your continued generosity. 

While we weather these uncertain times being socially distant, please know that Music Director Bradley Thachuk, our musicians and all of us at the NSO are thinking of you. We will miss sharing our music with you, our audience, and look forward to meeting again in September in Partridge Hall. 


Brent Harasym, Chair, Niagara Symphony Board of Directors