FAQ

How do I get my tickets?
Tickets for all Niagara Symphony concerts are available through the FirstOntario Performing Arts Centre box office. Tickets purchased more than 2 weeks before the concert date can be mailed to you, held for pick-up at the box office, or emailed to you as "Print at Home" tickets.  

Where do I go?
All Niagara Symphony Orchestra concerts are held at:

FirstOntario Performing Arts Centre
250 St. Paul Street
St. Catharines, ON
L2R 3M2

This purpose-built FirstOntario Performing Arts Centre (PAC) includes four unique venues: Partridge Hall, Cairns Recital Hall, Robertson Community Theatre and the Film Theatre.

All Masterworks and POPS! Series concerts will be held in Partridge Hall and all Classical Family Series concerts and recitals will be held in Cairns Hall.

Parking & Drop-Off
Please use the City of St. Catharines multi-level covered Garden Park/Carlisle Street parking garage as the primary parking facility for all NSO concerts ($5 event parking). For pick up and drop off only please use the accessible drop-off points located on Carlisle Street (for Partridge Hall) and St. Paul Street (for box office and all theatres). 

City of St. Catharines metered street parking is free on weekdays aftre 6pm and on weekends. Parking charges apply at all city meters ($1.50 per hour) and parking lots ($5 event parking) on weekdays prior to 6pm and during events. 

Please direct any inquiries to the City of St. Catharines Parking Services.

Accessibility
The FirstOntario Performing Arts Centre is a fully accessible building which includes accessible washrooms on each level, and elevators. For those who have seats in the front rows in Partridge Hall and have difficulty accessing them, please know that there is an elevator for your convenience located in the hall. Hearing-assistance devices are available at the theatre upon request. Please contact the box office with inquires about accessibility. 

Unexpected Event?
If you can’t make a concert, consider donating your tickets back to the NSO and receive a charitable tax receipt, or switch your tickets to another concert. ($1.50 per ticket service charge will apply.) Charitable Registration #BN 11924 7328RR0001.

In order to provide the best customer service to all of our patrons, please note that the box office will attend to in-person requests for ticket exchange up to 30 minutes prior to each concert at which time the staff will deal only with ticket sales for the current concert.

How do I Hire a Musician?
For information about Ensembles, which include Niagara Symphony musicians, please contact Chelsea Smith at the NSO office at 905-687-4993 ext. 226. Please note that ensembles smaller than 12 people will not be contracted as The Niagara Symphony. 

If you are looking for a specialized group (eg. bagpipes, dance band, etc.) please contact the Niagara Region Musicians' Association at 905-357-4642. They have an extensive network of musicians who can also meet your needs.

Concert Etiquette

When should I arrive?
Please plan to arrive 45 minutes before the scheduled concert time. This will allow time to find parking, enjoy refreshments in the lobby, find your seat, relax, and read the program notes. Our engaging Pre-Concert chats occur 45 minutes prior to each Masterworks Concert and feature in-depth conversations with Music Director, Bradley Thachuk and featured guest artists. 

Check your tickets carefully for concert times and venue information. When coming to a concert, please remember that traffic, parking, and weather can affect your arrival time, so leave early to make sure you’re not late.

Concerts being prompty at the time printed on the ticket. To avoid interruptions for our musicians and other audience members, latecomers will be seating suring an appropriate break in the concert program. 

How long is the concert? 
Concert length varies depending the program being performed, but a typical NSO Masterworks or POPS! concert lasts 2 hours including a 20 minute intermission. The Classical Family Series concerts are 75 minutes minutes with no intermission. 

Can I bring my children? 
Children aged 5 and up are welcome at any NSO concert. For Masterworks and POPS! concerts, we reccommend that children be at least 10 years old in order to fully enjoy the concert experience. 

Our Classical Family and Holiday POPS! concerts are created especially for families with young children. While children under the age of 5 are welcome to attend these concerts, with ticket purchase, 5 years is considered an appropriate lower age limit. Children under 5 may attend these concerts with ticket purchase, at their parents’ discretion. Both the FirstOntario Performing Arts Centre and the NSO have a no-babe-in-arms policy. Please contact the box office for further information. 

Cell Phones & Photography
All photography and recording are strictly prohibited during the performance. All cellphones, pagers, and other electronic devices must be turned off during the performance to prevent distracts for the musicians and your fellow audience members. We encourage you to take photos of the orchestra before the concert, or at intermission. Meet our musicians in the lobby after every concert and please share your photos with us on social media!

Fragrance-Free Policy
The FirstOntario Performing Arts Centre is a fragrance-free zone. To ensure a full enjoyment of our concert experience for all audience members, please refrain from wearing strong fragrances at the theatre. Your understanding and cooperation is appreciated.