FAQ

Did you know?

Subscribers save up to 25% and are guaranteed the best seats in the house! A Niagara Symphony Orchestra (NSO) subscription also makes a great gift. When ordering your tickets, please inform us of any special needs. Wheelchair access is available and special arrangements can be made for the visual and hearing impaired. 

How do I get my tickets?

The FirstOntario Performing Arts Centre box office handles all ticket sales for NSO concerts.

Where do I go?

All Niagara Symphony Orchestra concerts are held at:

FirstOntario Performing Arts Centre
250 St. Paul Street
St. Catharines, ON
L2R 3M2

This purpose-built FirstOntario Performing Arts Centre (PAC) includes four unique venues: Partridge Hall, Cairns Recital Hall, Robertson Community Theatre and the Film Theatre.

All Masterworks and POPS! Series concerts will be held in Partridge Hall and all Classical Family Series concerts and recitals will be held in Cairns Hall.

Parking

Apart from a limited number of accessible parking spots, there is no parking designated to the PAC. Patrons are encouraged to park in the 600-space Carlisle St. covered garage, located directly across from the PAC on Garden Park. In the event that this lot is not available, please feel free to use any other parking located in downtown St. Catharines. Metered and ticketed parking is free on weekends and after 6pm on weekdays.

Please direct any inquiries to the City of St. Catharines Parking Services.

Elevators

For those who have seats in the front rows and have difficulty accessing them, please know that Partridge Hall has an elevator for your convenience located in the hall. See PAC staff for assistance.

Unexpected Event?

If you can’t make a concert, consider donating your tickets back to the NSO and receive a charitable tax receipt, or switch your tickets to another concert. ($1.50 per ticket service charge will apply.) Charitable Registration #BN 11924 7328RR0001.

In order to provide the best customer service to all of our patrons, please note that the box office will attend to in-person requests for ticket exchange up to 30 minutes prior to each concert at which time the staff will deal only with ticket sales for the current concert.

How do I Hire a Musician?

For information about Ensembles, which include Niagara Symphony musicians, please contact Chelsea Smith at the NSO office at 905-687-4993 ext. 226. Please note that ensembles smaller than 12 people will not be contracted as The Niagara Symphony. 

If you are looking for a specialized group (eg. bagpipes, dance band, etc.) please contact the Niagara Region Musicians' Association at 905-357-4642. They have an extensive network of musicians who can also meet your needs.